FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at coustemersupport@galaxiyan.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days to the US for all orders to arrive (After Processing) and 2-6 weeks for the International orders. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-7 business days of purchasing the products, and it should be sent straight to your email. If you don't receive an email, Please Contact Us.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. What happens if I don't receive my item within the described shipping time?

A. We offer a money back guarantee! if you don't receive your purchase item(s) with within that time, you will be issued a full refund. 

Q. What is your return policy?

A. If the product is delivered to you and your not pleased and happy, you can contact us and we will try our best to please you 100%. we value our customers and would hate to disappoint.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items. On some items, we have Shipping Charges on Products, Which are in the Clearance sale!.

Q. Where is your company located?

A. We have an office in the beautiful country: India; Supply warehouses in the USA; High-Quality vendor contacts in China

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to coustemersupport@galaxiyan.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Discovery and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. The prices displayed on our site are tax-free in US Dollars, Which means You Maybe Liable to pay for duties and taxes Once you receive your order. Import taxes Duties and related custom fee may be charged once Your order arrives at its final destination, Which is determined by your local customs office. Payment of this Chargers and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the Customs Department in your country. For Further details of Chargers, Please contact your local customs office.